Legal

Refund Policy

Last updated: 17 July 2026. Effective date: 17 July 2026.

This Refund Policy describes the circumstances under which SigmaTech GH will issue refunds for ZReceipt Business plan subscriptions. We want you to be satisfied with ZReceipt, and we handle all refund requests fairly and promptly.

Eligible for refund

Within 7 days

First-time subscribers who have not made significant use of Business features.

Not eligible

After 7 days

Renewals, partial-period refunds, and requests after the 7-day window closes.

1. Free Plan and Trial

ZReceipt offers a free plan and a 14-day Business trial with no payment required. There is nothing to refund during the trial period since no payment has been made.

2. Business Plan Refunds

We offer a 7-day refund window for first-time Business plan subscribers. If you subscribe to the Business plan for the first time and are not satisfied, you may request a full refund within 7 calendar days of your initial payment, provided that:

This is your first Business subscription on ZReceipt.
You have not generated more than 5 PDF receipts or invoices using Business features during the subscription period.
Your refund request is submitted within 7 days of the initial charge date.

Refunds are not available for:

Subscription renewals after the initial purchase.
Requests made after the 7-day window has closed.
Partial refunds for unused days within a billing period.
Subscriptions that have been actively and extensively used during the refund window.
Accounts found to be in violation of our Terms of Service.

3. Technical Issues

If a verified technical fault on our end prevents you from using Business features after subscribing, and we are unable to resolve the issue within a reasonable time, you may be eligible for a refund regardless of the 7-day window. Report technical issues as soon as they occur so we can investigate promptly.

4. Duplicate Payments

If you are charged more than once for the same subscription period due to a payment processing error, we will refund the duplicate charge in full. Contact us with your payment reference number as soon as you notice a duplicate charge.

5. How to Request a Refund

Provide your full name, the email address used for your ZReceipt account, your Paystack payment reference, and the reason for your request.

We will review your request within 3 business days and confirm eligibility.

Approved refunds are returned to your original payment method within 5 to 10 business days depending on your bank or mobile money provider.

6. Subscription Access After Refund

When a refund is approved, your Business subscription will be cancelled immediately and your account will revert to the Free plan. Business features will be paused at that point.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

Refund Requests and Enquiries

SigmaTech GH · Kumasi, Ghana
Website: sigmatechgh.com/contact

We aim to respond to all refund requests within 3 business days.